XC ACADEMY · COURT BOOKINGS

Wet-weather refunds
& recredits.

A practical guide to what happens to your court booking if rain, storms, or unsafe conditions interrupt tennis.

Guide updated November 11, 2026 · 雨天场地退款及 Recredit 指南

BEFORE YOU CANCEL

Court fees and coaching fees are different.

This guide covers venue booking fees only. Each third-party court decides its own refunds, credits, and recredits. XC Academy’s separate coaching cancellation policy still applies.

If the lesson cannot safely proceed because of rain, thunderstorms, slippery courts, or other unsafe weather, XC Academy does not charge a coaching cancellation or rescheduling fee, regardless of notice. A mutually suitable replacement lesson can be arranged.

📌 本指南仅针对场地预订费用。XC Academy 的教学费取消政策另行适用。因天气不安全无法上课,XC Academy 不收取课程取消或改期费用。

Corinda State School: XC Academy handles court bookings for this location. Please contact Xander directly about weather-affected reservations rather than submitting a third-party venue claim.

Corinda State School 场地由 XC Academy 统一预订,雨天场地安排请直接联系 Xander。

Read the coaching weather policy ↗
QUICK GUIDE
7 venues covered

Use the cards below to find booking conditions, deadlines, venue contacts, and source links where provided.

01 / VENUE POLICY

Indooroopilly State School

Full booking recredit · no cash refund

When wet weather prevents court use, the venue provides a full recredit to use against a future booking. Email the venue to request it; processing may take longer than at other locations.

  • The recredit can be used for a future court reservation.
  • An email request is required.
  • Allow extra time for processing.

Ordinary cancellation: Ordinary cancellations made at least 6 hours ahead can receive a booking credit.

查看中文说明

Indooroopilly State School

雨天政策:全额 Recredit,不提供现金退款。

  • Credit 可用于未来场地预订。
  • 需要发送邮件申请。
  • 处理时间可能较长。

普通取消:至少提前6小时,可获得预订 Credit。

邮箱:tennis.coordinator@isspandc.org.au

02 / VENUE POLICY

Toowong Tennis Courts

Credit voucher · no direct cash refund

If wet weather prevents court use, request a credit voucher within 24 hours after the affected booking time.

  • Ordinary cancellations require at least 2 hours’ notice.
  • Vouchers are nontransferable and generally expire on December 31 of the year they are issued.
  • Late cancellations and no-shows generally do not qualify for refunds or credits.
查看中文说明

Toowong Tennis Courts

雨天政策:Credit Voucher,不提供直接退款。

  • 雨天无法使用场地,须在受影响的预订时间后24小时内申请。
  • 普通取消至少提前2小时。
  • Voucher 不可转让,通常于发放当年的12月31日到期。
  • 临时取消或未到场,原则上不提供退款或 Credit。

邮箱:tennis@toowongpandc.org.au

电话:0494 746 273

03 / VENUE POLICY

Graceville State School

Wet-weather policy awaiting venue confirmation

No clearly published wet-weather refund or credit terms have been confirmed for this guide.

  • Contact the venue on the day of the weather event.
  • Ask whether a refund, booking credit, or rescheduling is offered.
  • Ask whether a request must be made within a particular time limit.
查看中文说明

Graceville State School

雨天政策:待场地方确认。

  • 目前尚无明确公开的雨天退款或 Credit 条款。
  • 建议当天联系场地管理方,查询退款、Credit、改期及申请期限。

邮箱:tennis@gracevillepandc.org.au

04 / VENUE POLICY

St Joseph’s Corinda Tennis

Credit, refund, or rescheduling depending on cancellation

The outcome depends on whether you cancel your booking or the venue cancels it.

  • Customer cancellation: use the link in your confirmation email. Eligible cancellations may receive a credit note.
  • Venue cancellation: the venue may offer a refund or a rescheduled booking.
  • If the booking has already started, contact the venue directly to discuss wet-weather arrangements.
查看中文说明

St Joseph’s Corinda Tennis

雨天政策:根据取消情况提供 Credit、退款或改期。

  • 学员自行取消:可通过确认邮件中的链接操作,符合条件时获得 Credit Note。
  • 场地方主动取消:可选择退款或重新安排预订。
  • 如已超过预订开始时间,请直接联系场地方确认雨天处理方式。

邮箱:info@tennisforkids.com.au

电话:0408 187 741

05 / VENUE POLICY

QUT Kelvin Grove Outdoor Courts

Full refund when QUT cancels for weather or safety

If QUT cancels a booking because of unsafe weather or venue conditions, a full refund is available.

  • Ordinary cancellations at least 72 hours ahead: full refund.
  • Ordinary cancellations less than 72 hours ahead: the full booking fee generally applies.
  • Uncanceled, unused court reservations are generally still chargeable.
  • If the courts are unsafe but QUT has not formally canceled, contact QUT Sport before taking action.
查看中文说明

QUT Kelvin Grove Outdoor Courts

雨天政策:QUT 因天气或安全原因主动取消预订,可获得全额退款。

  • 普通取消至少提前72小时:全额退款。
  • 普通取消不足72小时:通常需承担全部预订费用。
  • 未取消且未使用场地:通常仍需承担费用。
  • 如果场地因天气不安全,但 QUT 尚未正式取消预订,请先联系 QUT Sport 确认退款或改期安排。

邮箱:sportsfacilities@qut.edu.au

06 / VENUE POLICY

Sherwood State School

Wet-weather policy awaiting venue confirmation

Please confirm the venue’s current refund, credit, or rescheduling policy directly.

  • Contact the venue promptly when wet weather affects your booking.
  • Supply your original booking reference when requesting assistance.
查看中文说明

Sherwood State School

雨天政策:待场地方确认。

  • 建议尽早联系场地管理方,查询是否支持退款、Credit 或改期,并提供原预订编号。

邮箱:facilities@sherwoodss.eq.edu.au

电话:(07) 3716 2111

07 / VENUE POLICY

David Tennis Club (Sunnybank)

29 Padstow Road, Eight Mile Plains QLD 4113

Wet-weather policy awaiting venue confirmation

Contact David to confirm the current options before canceling a booking.

  • Ask whether a refund or credit is available.
  • Check whether you can reschedule without an additional fee.
  • Ask about any deadlines for submitting a request.
  • If rain interrupts an already-started booking, ask whether a partial credit is available.
查看中文说明

David Tennis Club (Sunnybank)

雨天政策:待场地方确认。

  • 是否支持退款或 Credit。
  • 是否可以免费改期。
  • 是否有申请期限。
  • 已开始但因雨中断的预订能否获得部分 Credit。

电话:0430 014 221

KEEP IN MIND

Five tips for a rainy day.

01 / TIP

Contact the venue early

Try to contact the venue on the same day. Some courts have a 24-hour claims deadline.

尽早联系场地管理方。建议雨天当天提出申请。部分场地设有24小时申请期限。

02 / TIP

Keep booking records

Save the booking confirmation, booking reference, date and time, payment receipt, and relevant emails.

保存 Booking Confirmation、Booking Reference、预订日期及时间、付款凭证和相关邮件记录。

03 / TIP

Understand the outcome

Refund = money returned to the original payment method; credit voucher = voucher for a future booking (possibly expiring); recredit/account credit = balance returned to the booking account.

Refund:原路退款。Credit Voucher:未来预订抵用凭证,可能设有有效期。Recredit / Account Credit:退回预订账户的余额。

04 / TIP

Check rain vs. ordinary cancellations

Weather-related cancellation terms may differ from ordinary cancellation terms. Contact the venue before canceling.

普通取消与雨天取消可能适用不同政策。建议先联系场地管理方确认,再进行取消操作。

05 / TIP

Safety comes first

Do not resume play if the court remains slippery or unsafe, even after rain stops.

即使已经停雨,如果球场仍然湿滑或存在安全风险,也不应继续训练。

IMPORTANT INFORMATION

Venue policies can change.

This guide summarizes venue arrangements communicated or collected for XC Academy students as of November 11, 2026. It is for reference only, not a guarantee of a refund or credit. Please rely on the venue’s latest published terms and written response for your booking. Where a policy is awaiting confirmation, no refund or credit entitlement is assumed.

Even when an XC Academy lesson is canceled without a coaching charge because of unsafe weather, refunds and credits for third-party court bookings are processed by the relevant venue, not guaranteed by XC Academy.

📌 免责声明:本指南仅供学员及家长参考。场地政策可能随时调整,具体退款、Recredit 及改期安排,请以场地管理方最新规定和书面回复为准。第三方场地的退款、Credit 或改期申请由相应场地管理方处理,XC Academy 无法保证退款结果。

Thank you for your understanding — Xander, XC Academy 🎾